We know plans can change, so we’ve designed an industry leading agreements and cancellation policy that’s flexible for our customers and supports the drivers.
Reservation Requirements: Passengers can request to be picked up at the curbside (baggage claim exit door) if you do not see the driver please call 305-600-2226. Be advised that you must provide a credit card number 6 hours prior to pick up to confirm your reservation. Hourly rates will include tolls, pick-up / drop-off and stops at no extra charge. There is a minimum of (3 hrs for sedan)-(4 hrs SUV limos) and (5 hrs for mini bus and bus) for hourly services. Services from any venues such as Stadiums and Arenas will have a surcharge of 1 hour of waiting time in advance or converted to an hourly service.
Deposit: Credit card authorization form by email for third parties. By providing your credit card information you authorize LYBERI LLC and Partners to charge your credit card for any of the following charges: Tolls, Parking, schedule change, cancellation fees, any kind of damages to vehicles (Includes Smoking and Sickness), extra stops, cleaning fee, ($1) one dollar per minute after 15 minutes of waiting time, any services or reservations between 11:00 PM and 6:00 AM. will have an extra night surcharge of $20.00. 5% will be added automatically to your final bill for credit debit cards or Paypal Payments unless you paid cash to the driver. If you do not agree to any of these surcharges you can cancel at no charge.
Changes: Lyberi and Partners will track your flight progress and adjust your pick up time based on any delays. If your flight is canceled, there are no service cancellation charges. Rates will not change once the reservation has been made.
Cancellations: Free cancellation up until 2 hours before pickup. “NOT SHOW” Failure to contact our office in the event that you do not see your driver right away will result in the client being charged the full amount. There will be no refund issued if you fail to contact our office. Why do you charge a late cancellation fee? When you make a reservation, we ensure that a chauffeur and vehicle are reserved just for you and blocked from receiving any additional work. This fee goes towards paying a driver who has missed out on revenue because of the late cancellation.
Airport and Seaports Pickups: There is a 30 minute time allowance on Domestic flight arrivals and a 1 hour time allowance on International flight arrivals from the time the flight lands, after the time allowance wait time will be billed in 30 minute increments and will vary based on the hourly rate of the specific vehicle and the additional parking will be added in addition. Seaport Pickups: There is a 30 minute time allowance from the scheduled pickup time at the port, after the time allowance wait time will be billed in 30 minute increments and will vary based on the hourly rate of the specific vehicle. Hotel, Landmarks, Home, Business and other addresses: 15 minutes from scheduled pick up time
Company is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date. Not responsible for delays or trip termination due to weather or unsafe road conditions. The client assumes full financial liability for any damage to any vehicle caused by the client during the duration of the rental by them or any members of their party. Alcohol Consumption by minors and/or drug use by anyone is strictly prohibited by law. The driver has the right to terminate the run without refund (if there is blatant indiscretion on the part of the client(s). Smoking is not permitted in all of our vehicles. Not responsible for articles left in any vehicle. As far as personal belongings, we recommend that all valuables be removed from the vehicle when left unattended. Lyberi and its employees will not be responsible for any lost, stolen or damaged articles. Lyberi and Partners will not be held responsible for any injuries caused by alcohol consumption, intoxication or failure to wear a seat belt.
Payment Method: Cash / Credit Debit Card / Paypal / Wire Transfer / Direct Bank Deposit - Zelle (Well Fargo). If we are fifteen minute late, your ride is FREE, guarantee. (Restrictions apply, only in airports).
